How can I return or exchange items for free?

For Local Orders (UAE)

Items purchased on www.maison-b-more / www.b-hype.com may be returned or exchanged within 10 days of receiving your order.

Return/exchange process for online orders within UAE.

1. Contact customer service at +971 4 327 9989, WhatsApp +971 54 792 6467 or send an email to care@b-hype.com.

2. Bring the product directly to Bmores Wafi any day between 10:00AM - 6:00PM (Dubai time: GMT +4).

Refund for valid returns for any local orders will be in theform of a credit note, excluding shipping costs (if applicable).

All returns/exchanges must conform to our returns policy. Returns/exchanges that do not meet our policy will not be accepted.

Please see Return and Refund on our terms and conditions for more details.

 

For International Orders

Items purchased on www.maison-b-more / www.b-hype.com may be returned or exchanged within 10 days of receiving your order.

Return/exchange process for online orders - international

1. Contact customer service at +971 4 327 9989, WhatsApp +971 54 792 6467 or send an email to care@b-hype.com. Customer service team will assist you with the entire process.

Refund for valid returns for any international orders will be in the form of a credit note, excluding shipping costs* , international customs duties and sales taxes.

*Unless there has been fault on our part, all related shipping fee in returning the item(s) back to us will be shouldered by the customer.

All returns/exchanges must conform to our returns policy. Returns/exchanges that do not meet our policy will not be accepted.

Please see Return and Refund on our terms and conditions for more details.